Routine Appointments

All surgeries are by appointment only. Appointments can be made either by calling in person or phoning 01628 620 458, 24 hours a day.

You are free to see whichever doctor you prefer but please remember that you may have to wait to see a doctor of your choice.

Each patient is allocated an appointment of 10 minutes. However, some patients may need longer than 10 minutes for their consultation and you can request a double appointment.

Making an Appointment

All our appointments are on the computer. When making an appointment you will be asked for your date of birth and asked to confirm part of your home address or contact details.

The surgery opperates the Patient Partner automated appointment system that allows patients to check, book and cancel routine doctors appointments 24 hours a day.  Please click on the link below for further details:

PATIENT PARTNER 

Patients are free to speak to a receptionist to help make an appointment by pressing option '0' at any time during normal surgery hours.

Mornings between 8.00 - 10.00am is our very busy time and you may have to wait to be put through to make an appointment. If all appointments are taken for the day, the first available routine appointment will be offered. However, if in your opinion the problem is too urgent to wait until the appointment offered, we will arrange to see you as an emergency. This will be a five-minute appointment for one problem only with a duty doctor.

The partners are introducing a new system in the New Year. There will be:

• Emergency appointment slots for five minutes for one problem only. You will be given a red card which indicates this is a five-minute emergency appointment only. You will need to give this yellow card to the GP you are seeing.
• 48-hour release appointment, released 2day in advance at 6.30pm.
• 2-week release appointment, released 14 days in advance at 6.30pm.
• Open appointments, released up to 5 weeks ahead.

Please remember the following points:

1. Please arrive on time for your appointment.
2. If you come by car and you need a car park ticket, please allow extra time to collect a free one hour parking ticket from the surgery.
3. Please let us know if you are unable to keep an appointment.
4. Please try not to save too many problems for one appointment slot. If you require a longer appointment please ask for a double appointment time.
5. We cannot accept responsibility for unattended babies or children on the premises.
6. Please ensure that young children do not cause any disturbance to other patients; remember that often patients waiting to be seen are feeling unwell.
7. Please do not squeeze another patient into your allotted time slot.

Home Visits

Please come to the surgery whenever possible; facilties are better for examination and treatment.

If you feel a home visit is necessary please phone as early as possible to allow the doctors to plan their visits in order of priority.

If you are unable to come to the surgery and require a home visit, your request will then be passed to the relevant GP, who may telephone you to discuss your problems in more detail.

Telephone Advice

If you wish to speak to the doctor on the telephone, please phone between 8.30 and 11.00am, leaving your name, phone number and a brief message and the doctor will phone you back when they have finished their morning surgery. Some calls may be referred to another member of staff if appropriate.

To maintain patient confidentiality, information can only be given to the patient or parent of under 16 year olds. Nurses regularly undertake study days and further training to provide patients with the most up-to-date advice and treatment.

Test Results

Results of blood tests, urine tests, smears, X-rays and other investigations are available between 8.30 and 11.00am Monday to Friday only.

Please try to phone between these times, if possible, so an experienced member of staff will be able to give you the results.

Allow five days for the results to come back to the surgery. Some test results may take longer.

When leaving samples, please put your name and date of birth on the sample. It is your responsibility to contact us about your results.

Minor Injuries

Heatherwood Hospital at Ascot has a Minor Injuries Unit. Contact them on 01344 623 333 to check suitability.

There is now a Minor Injuries Unit at St Mark's Hospital, Maidenhead. It is open 9.00am - 5.00pm Monday to Saturday. Contact them on 01753 638500. These hours may be extended if the trial is successful. Treatment available for cuts and grazes, sprains and strains, broken bones (fractures), bites and stings, infected wounds, minor head injuries, foreign bodies in nose, ear etc and minor sports injuries.